International hospitality Welcome Forum
Tbilisi, Georgia
21 November 2019
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Entrance ticket
wf2019tb
Entrance to Welcome Forum Tbilisi, master-classes, coffee, dinner, discussing.
3500
р.
Program
9:00-9:45
Registration and morning coffee
9:45-10:00
Official opening
10:00-11:15
Growth in Georgian hospitality business: perspectives and development
Last market statistics; Georgia main strategic regions
11:20-12:30
Generating service excellence through managing and controlling staff in service industry
How to generate service excellence; SOP's through operation and control
12:30- 13:30
Lunch
13:30 -14:15
Complaints, a window of opportunity – handling complaints, gaining loyalty and earning money
14:15- 15:00
Making your reputation work for you
Reputation management
15:00-15:45
Digital marketing with small budgets. Moving from e-commerce to m-commerce
15:45-16:15
Coffee Break
16:15-17:00
PMS and other software needed to make you staff and management effective
17:00-17:45
Developing a learning culture through a correct training philosophy
17:45-18:00
Words of gratitude
18:00
Evening cocktail, networking
Made on
Tilda